Terms of Service

GearBlack is an online and in-store seller of original motorcycle helmets, riding and rain gear, engine oil, parts and accessories in Bangladesh. Our contact details are at the bottom of this page.

Everything we sell is original, from the brand or its authorised channel. If a product we sold you is proven not to be genuine, we will refund it in full.

We describe products as accurately as we can. Photos are for illustration; colours may look slightly different on screens, and packaging can change without notice.

Fitment: for parts and accessories, please check the “Fits” list and your bike model before ordering, or ask us. We are not responsible for items that were ordered for a model not listed.

• All prices are in Bangladeshi Taka (BDT, ৳). The delivery charge is shown at checkout before you place your order.
• Offer prices apply only during the offer period shown; offers cannot be combined unless stated.
• If a price is clearly wrong because of an error, we will contact you before dispatch and you may cancel for a full refund.

Your order is an offer to buy. We confirm it by phone, SMS or email. We may decline or cancel an order — for example if stock ran out, the price was wrong, or the order looks fraudulent — and we refund any payment in full.

Please give a correct name, reachable phone number and full address. Repeatedly refusing cash-on-delivery orders without reason may lead us to ask for an advance payment for future orders.

Some items can be pre-ordered when out of stock. The expected arrival time is shown on the product page and is an estimate. If the item does not arrive in the promised time you may cancel and receive a full refund of any advance within 10 days.

• We accept cash on delivery, or advance payment by bKash, Nagad or Rocket (Send Money to the number shown at checkout, then enter the Transaction ID), and, where offered, cards / mobile banking through SSLCommerz. Advance-paid orders are confirmed once we verify the payment. In our shop we accept cash, bKash, Nagad and card.
• Online payments are processed on the payment provider's secure page. We never ask for your PIN or OTP — never share them with anyone who calls claiming to be from GearBlack.
• You receive an invoice for every order; the QR code on it opens the invoice online.

We deliver across Bangladesh through courier partners. Typical times are shown on the website (usually 1–2 days inside Dhaka and 2–4 days outside).

For orders paid in advance we follow the Digital Commerce Operation Guidelines 2021: handover to the courier within 48 hours, delivery within 5 days in the same city and 10 days elsewhere, or a full refund within 10 days. Delays caused by events outside our control (natural disasters, strikes, road closures) will be communicated to you.

Please check the parcel at delivery — see the Return & Refund Policy.

Warranty is provided according to each brand's policy, as stated on the product page or box. Keep your invoice.

Ride safe. Choose the correct helmet size and fasten the strap on every ride. Replace a helmet after any crash or strong impact, even if it looks fine. Follow the bike maker's manual for engine oil grade and service intervals.

We are responsible for the products we sell being as described and fit for their normal purpose, as Bangladeshi law requires. We are not responsible for loss caused by incorrect fitting, misuse, accidents, or using a product outside its intended purpose. Nothing in these terms limits your rights under the Consumer Rights Protection Act 2009.

Text, photos, logos and design on this website belong to GearBlack or the respective brands and may not be copied for commercial use without permission. Please do not misuse the website — for example by placing fake orders, trying to access parts that are not public, or scraping it automatically.

These terms are governed by the laws of Bangladesh. We will always try to settle a problem directly with you first. You may also complain to the Directorate of National Consumer Rights Protection (DNCRP). Any court case falls under the jurisdiction of the courts of Bangladesh.

We may update these terms from time to time. The version in force when you placed your order applies to that order.