Privacy Policy

When you order online: your name, mobile number, email (optional), delivery address, district and any note you add; the products, prices and payment method; and for online payments the transaction ID and payment status returned by the payment gateway.

When you buy in our shop: the items and payment. Your name and phone are recorded only if you give them (for example for warranty).

When you ask to be told about stock: your phone number (and name if given) and the product you want.

Automatically: our servers keep standard technical logs (IP address, browser type, pages requested, time) to keep the site secure and working. Your browser stores your cart and your light/dark display choice on your own device.

We do not collect card numbers or bKash PINs — those are entered only on the gateway's own secure page.

• To confirm, pack, deliver and track your order, and to contact you about it.
• To take payment and handle returns, refunds and warranty claims.
• To tell you when a product you asked about is back in stock.
• To prevent fraud and keep the website secure.
• To keep the business and tax records the law requires.
• With your permission only: offers and news. You can say no at any time.

Only with the service providers we need to serve you, and only what they need:

• Courier / delivery partners — name, phone, address and the amount to collect.
• Payment gateways (bKash, SSLCommerz) — the order amount and reference.
• Our hosting and communication providers — who store the website and help us send messages, under confidentiality.
• Authorities — when the law requires it.

We never sell or rent your personal information.

The shop uses your browser's storage only for things you choose: your cart and your light/dark display setting. We do not use advertising cookies or cross-site tracking. If this ever changes, we will update this page and ask for your consent where the law requires.

• Orders and invoices: for as long as accounting, tax and consumer-protection rules require, and for the warranty period of the product.
• Back-in-stock requests: until we have contacted you, or you ask us to remove them.
• Technical logs: kept only for a limited time for security.

The website uses encrypted connections (HTTPS). Only staff who need your details to serve you can see them, each with their own login and role-based permissions, and changes to orders and stock are recorded. No system is perfectly secure; if a breach ever affects your data, we will tell you and the authorities as the law requires.

Under the Personal Data Protection Ordinance 2025 you can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information (except records we must keep by law, such as invoices);
• stop using your information for marketing, or withdraw a consent you gave.

Contact us using the details below. We may ask you to confirm your identity first (for example from the phone number used for the order), and we will respond as soon as possible and within the time the law allows.

Our shop is meant for adults. We do not knowingly collect information from children or direct advertising at them. A parent or guardian who believes a child has given us information can ask us to delete it.

We may update this policy when our services or the law change. The date at the top shows the latest version; important changes will be announced on the website. See also our Terms of Service and Return & Refund Policy.