Return & Refund Policy

Please open the parcel in front of the delivery person before you pay. If the item is wrong, damaged, or missing parts, refuse the delivery — you pay nothing for a cash-on-delivery order, and we send the right item or refund any advance payment.

If you paid in advance, note the problem with the courier and contact us the same day.

Tell us within 3 days of delivery by phone, WhatsApp or email with your order number and clear photos or a short video. If we confirm the problem we will, at your choice:

• replace the item with the correct / a new one, or
• give you a full refund, including the delivery charge.

When the mistake is ours, we pay all delivery costs both ways.

A fault that appears later is covered by the manufacturer's warranty where one applies — see Warranty.

You can exchange an item for another size, colour or product within 7 days of delivery if it is unused, in its original box with all tags, seals, stickers, manuals and free gifts, and in resale condition.

For a change of mind the customer pays the courier charge to send the item back and the charge for the new delivery. If the new item costs more you pay the difference; if it costs less we refund the difference.

Not sure about a helmet size? Use the size guide on the product page or message us on WhatsApp before ordering — it saves you an exchange.

If you paid in advance, we hand the order to the courier within 48 hours and let you know. Delivery is due within 5 days inside the same city and 10 days for other districts, as the Digital Commerce Guidelines require.

If we miss that time, you can cancel and receive a full refund within 10 days. You may cancel any order free of charge before it is handed to the courier.

• Timing: within 10 days of approving the refund (usually faster).
• Method: to the same method you paid with — bKash to the paying bKash number, card payments back to the card. Cash-on-delivery refunds are paid by bKash, Nagad or bank transfer to an account in your name.
• Amount: the price you paid, and the delivery charge when the problem was ours. Discounts or offer prices are refunded at the price actually paid.
• Card refunds can take a few extra working days to appear, depending on your bank.

Products carry the manufacturer's warranty where the brand offers one; the period and terms are shown on the product page or box. Keep your invoice — the QR code on your receipt opens it online at any time. Warranty does not cover crash damage, misuse, wear and tear, or products modified or repaired elsewhere.

• Contact us (details below) with your order / invoice number, what is wrong, and photos.
• We reply within 24 hours with the next steps and, if needed, a pickup or drop-off option.
• Pack the item in its original box. We inspect it within 2 working days of receiving it and confirm the replacement or refund.
• In-shop purchases: bring the product and your receipt to the shop.

Please let us try to resolve any problem first. You also have the right to complain to the Directorate of National Consumer Rights Protection (DNCRP) under the Consumer Rights Protection Act 2009. See also our Terms of Service.